FASTag Scam? Wrong Deductions? Here’s How to Get Your Money Back!

FASTag has revolutionized toll payments in India, making them cashless and convenient. However, wrong deductions, fraudulent charges, and technical glitches have left many users frustrated. If you’ve been wrongly charged, don’t worry—you can dispute these deductions and get a refund.

This article breaks down the common causes of FASTag incorrect deductions, steps to resolve disputes, and tips to avoid future issues. Follow these expert-backed solutions to ensure your hard-earned money is safe.

FASTag Scam

Incorrect FASTag deductions can be frustrating, but you have the power to dispute them. Whether it’s a technical error, fraud, or double charge, you can take action, file complaints, and get your money back.

Be proactive—monitor your transactions, keep your FASTag updated, and report issues immediately!

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FASTag Scam: What is FASTag and How Does it Work?

FASTag is an RFID-based (Radio Frequency Identification) sticker affixed to a vehicle’s windshield. It enables automatic toll payments without stopping at booths. The amount gets deducted from the linked bank account, wallet, or prepaid balance.

Introduced by NHAI under the Electronic Toll Collection (ETC) system, FASTag is now mandatory for all vehicles on national highways. But what happens when your account gets wrongly debited?

Common Reasons for Incorrect FASTag Scam Deductions

Many users report wrong deductions or fraudulent charges. Here are the top reasons:

Double or Excess Toll Charges

1. RFID Reader Errors: Sometimes, a vehicle may be scanned twice due to faulty toll plaza systems.
2. Technical Glitches: FASTag servers may process a single transaction multiple times.
3. Cross-Plaza Deductions: Money is deducted even when your vehicle is nowhere near the toll plaza.

Unauthorized Transactions or Fraud

1. Fake Toll Deductions: Some users get charged for tolls they never crossed.
2. FASTag Cloning Scams: Cybercriminals copy FASTag IDs and use them for unauthorized transactions.
3. Wrong Vehicle Debits: If vehicle details are manually entered, the wrong FASTag account may be charged.

Manual Entry or System Errors

1. Toll Staff Errors: If the RFID scanner fails, staff may enter random vehicle numbers.
2. Account Linking Issues: Your FASTag might still be linked to an old or sold vehicle.

How to Get a Refund for Wrong FASTag Scam Deductions

If you’ve been wrongly charged, act fast. Follow these steps to raise a complaint and get your money back.

Contact Your FASTag Issuer

Your FASTag provider (bank or wallet service) is the first point of contact. Here’s how:

1. Call their FASTag customer support number.
2. Report the incorrect transaction details (date, time, location).
3. Request a refund or dispute resolution.

Top FASTag Issuer Contact Numbers:

Pro Tip: If you don’t get a response within 3-5 days, escalate your complaint.

Raise a Complaint on the NHAI Portal

If your bank doesn’t resolve the issue, report it on the NHAI grievance portal:

1. Visit: https://ihmcl.co.in/
2. Click on “Customer Complaints”
3. Enter your FASTag details, transaction ID, and issue
4. Submit your complaint and wait for a resolution.

NHAI typically responds within 7-10 days.

Email the Consumer Helpline

If your issue is still unresolved, you can escalate it further:

1. Email NHAI at etccustomercare@ihmcl.com.
2. Lodge a complaint on National Consumer Helpline.

File a Complaint with RBI (for Banks)

If your FASTag provider is a bank, and they refuse to process a refund, file a complaint with the RBI Ombudsman:

1. Visit https://cms.rbi.org.in/
2. Fill out a complaint form for wrong electronic transaction deductions.

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How to Prevent FASTag Scams & Wrong Deductions

Avoiding these issues in the first place can save you time and stress. Here’s how:

Regularly Check Your FASTag Transactions

1. Use the FASTag mobile app or bank website to track deductions.
2. Enable SMS/email alerts for every transaction.

Ensure Correct Placement of FASTag

1. Stick the FASTag inside the windshield, centered below the rearview mirror.
2. If the tag is damaged or unreadable, replace it immediately.

Keep Your FASTag Balance Sufficient

1. Maintain a minimum balance to avoid recharges during travel.
2. Set up auto-recharge for hassle-free toll payments.

Deactivate Old or Sold Vehicle FASTag

1. If you sell your car, delink your FASTag from your bank account.
2. Request a cancellation certificate from your provider.

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FASTag Scam (FAQs)